Gap one
The missed enquiry
Calls come in while the team is working, so nobody picks up. WhatsApp messages get read at 9pm, when nobody has the energy left to reply properly.
An enquiry you do not answer becomes a job for the workshop down the road.
For garages that run on WhatsApp
Every garage has the
same four gaps.
Nobody answered the enquiry. The quotation never went out. The booking was in someone's head. Nobody followed up. Pitquote handles all four, on the same WhatsApp number your customers already message.
- Answered
- 24/7
- Quotation in
- Minutes
- Bays
- Never double booked
- Service due
- Chased for you
9:41
P
Silverline Auto Service
Business account · online
Yesterday, 21:47
Are you still open? My Land Cruiser AC is not cooling.
21:47
We closed at 7, but I can sort this out for you now. You are not in our system yet, so please send a photo of your mulkiya.
21:47
United Arab Emirates
Vehicle Registration Card
Plate No.F 12088
Model2018 · TOYOTA LAND CRUISER
ChassisJTMHV05J8J4•••••
21:48
Got it. 2018 Toyota Land Cruiser GXR, 4.0 V6. Not cooling is usually a re-gas, sometimes the compressor. We check first and charge only for what it needs.
AC diagnostic + re-gas
2018 Toyota Land Cruiser GXR · F 12088
AC performance testAED 150
Refrigerant re-gasAED 330
UV leak testIncluded
VAT 5%AED 24
TotalAED 504
Approve & book
Ask a question
21:48
Approve & book
21:49
Booked. Tomorrow 11:00 AM, Bay 3. If it turns out to be the compressor, I will send you a new quotation before we touch anything.
21:49
Message
The problem
The four gaps every garage has
None of this is a people problem. The work that wins jobs always arrives when everybody is busy on a car.
Gap two
The quotation that never went out
You knew the price. You said you would send it. Then three jobs and a parts run got in the way, and you did not.
Customers usually go with the first quotation they receive, not the cheapest one.
Gap three
The booking nobody wrote down
Two customers both told to come on Thursday at 10am. One bay free.
One of them waits two hours, then never comes back.
Gap four
The follow-up nobody makes
The customer you serviced six months ago is due now. Last week's quotation got no reply and no chase. Yesterday's job never got a check-in.
This is the easiest money in the workshop, and almost nobody collects it.
Pitquote sits on your WhatsApp number and handles all four. It replies, quotes, books the bay and follows up, using your prices, your labour hours and your capacity.
See howGap one and two, sorted
A new customer messages at 10pm and has a quotation before you read it.
Pitquote replies on the first message. A new customer is asked for the mulkiya, because a plate you have never seen tells you nothing. Then it works out what is wrong and prices the job on your rates.
9:41
P
Silverline Auto Service
Business account · online
Today
Salam. My car is making a grinding noise when I brake, mostly at low speed.
10:12
Salam! Happy to help. Please send a photo of your mulkiya. If you have been to us before, just your plate is enough.
10:12
United Arab Emirates
Vehicle Registration Card
Plate No.D 48293
Model2019 · NISSAN PATROL
ChassisJN8AY2NC5K9•••••
10:13
Got it. 2019 Nissan Patrol Platinum, plate D 48293. Grinding at low speed is usually the front pads worn into the discs. Is the steering wheel shaking when you brake?
10:13
Yes, a little shaking.
10:14
Then the discs need changing also. Here is your quotation:
Front brake pads + discs
2019 Nissan Patrol Platinum · D 48293
Front pad set (OEM)AED 690
Front discs, pairAED 1,240
Labour · 2.1 hrsAED 420
Brake fluid top-upIncluded
VAT 5%AED 117
TotalAED 2,467
Approve quote
Book a slot
10:15
Approve quote
10:16
Message
What happened in those four minutes
Mulkiya for a new customer, plate for a regular
A plate on its own only works for a vehicle already in your records. So a first-time customer is asked for a photo of the mulkiya or the VIN, and Pitquote reads the exact model off it. A 330i and a 330e do not get the same price.
One proper question, asked once
Grinding plus a shaking steering wheel means discs, not only pads. Pitquote asks what your advisor would ask, instead of guessing or stalling.
A priced, itemised quotation, not 'we will get back to you'
Parts at today's supplier cost, labour at your rate, VAT added. Sent while the customer is still holding the phone.
Approval and a booked bay in the same chat
The customer taps approve, picks a slot you actually have free, and the job goes on the board. Nobody writes it on a whiteboard.
Gap three, sorted
“I need to service my Mercedes.”
No plate. No history. Pitquote knows the customer from the phone number, pulls the vehicle out of your records and works out which service is due.
Found from the phone number
Plate XYZ 4471, a 2021 GLE 450, last in your workshop in March. Taken from your system, not typed in again by reception.
The correct service, not a generic one
Twelve months since the last visit means a major service. Plugs, transmission and four filters, because that is what the schedule for this model says.
A branded PDF quotation attached
Itemised on your letterhead. Easy to forward to a family member, a fleet manager or an insurance company.
Booked against real bay capacity
Three slots you actually have free, one tap, one bay reserved. No more two customers at 10am on Thursday.
9:41
P
Silverline Auto Service
Business account · online
Today
Hey, I need to get my Mercedes serviced.
16:04
Welcome back, Khalid. I have you on plate XYZ 4471, a 2021 Mercedes-Benz GLE 450. Your last service with us was in March.
16:04
That makes it 12 months, so your major service is due now. Quotation attached.
16:04
GLE450-Major-Service.pdf
1 page · 148 kB · PDF
Major service · 12 months
2021 Mercedes-Benz GLE 450 · XYZ 4471
Engine oil + filterAED 780
Air, cabin & fuel filtersAED 640
Spark plugs, set of 6AED 810
Transmission serviceAED 1,150
Labour · 4.5 hrs (FSM)AED 900
VAT 5%AED 214
TotalAED 4,494
Schedule service
Talk to an advisor
16:04
Schedule service
16:06
Next open bays: Thu 9:30 AM, Thu 2:00 PM, or Sat 8:00 AM. Which one suits you?
16:06
Thursday morning.
16:07
Booked. Thursday 9:30 AM, Bay 2. I will remind you on Wednesday evening. Courtesy car is reserved.
16:07
Message
Inside the bay
Built around the work, not around a dashboard.
Every quotation is a real job. Someone has to do it, in a real bay, in a real number of hours. So the numbers come from your labour guide and your own capacity, not from an average.
Your numbers, your rules
A quotation is only as good as the rates behind it.
Pitquote never invents a price. Labour hours come from your labour guide. Rates and markup come from your settings. Anything unusual comes to you first, before the customer sees it.
Pitquote · Settings / Quote engine
Quote engine
How every quotation is priced before the customer sees it.
Standard labour rate
AED200.00/ hr
European / performance rate
AED285.00/ hr
Diagnostic rate
AED350.00/ hr
Labour time source
Mitchell 1 labour times
Pull labour hours from FSM
Standard repair times come from your labour guide. Nobody types hours in by hand.
Allow custom hours per job
Change the guide where your workshop is faster or slower. Your hours stick.
Round labour up to 0.1 hr
Keeps every quotation consistent, whoever writes it.
Hold quotes over AED 5,000 for review
Big jobs wait for someone to approve them before they go out.
Labour hours by job
5 configured Resync Add job
| Job | FSM hrs | Your hrs | Source |
|---|---|---|---|
| Front brake pads + discs | 2.1 | 2.1 | FSM |
| Major service, GLE 450 | 4.5 | 4.5 | FSM |
| Timing chain, N20 engine | 8.6 | 10.0 | Custom |
| Gearbox oil, 9G-Tronic | 1.4 | 1.8 | Custom |
| AC re-gas + leak test | 1.2 | 1.2 | FSM |
Saved 2 minutes ago
CancelSave changes
Labour hours from the workshop manual
Pitquote reads standard repair times from Mitchell 1, ALLDATA, Autodata, MOTOR or HaynesPro. Front brakes on a Patrol quote at 2.1 hours, because the manual says 2.1 hours.
Your own hours where the guide is wrong
Set your own time on any job. A timing chain at 10.0 instead of 8.6. Every quotation after that uses your number.
Rates, markup and VAT you control
Standard, European and diagnostic rates. Parts markup by tier. Live supplier pricing. VAT and quotation validity. Change it once and every quotation follows.
Gap four, sorted
The easiest money in the workshop, finally collected.
Pitquote watches the service interval and any quotation that got no reply, then messages the customer on its own. Six months after the last visit, three days after a quotation went quiet, or the morning after a job is finished.
Service due
Next 30 days · 34 vehicles
| Plate | Vehicle | Service due | When | Status |
|---|---|---|---|---|
| XYZ 4471 | Mercedes GLE 450 | Major · every 12 months | Due now | Booked |
| D 48293 | Nissan Patrol | Minor · every 6 months | In 6 days | Message sent |
| A 77120 | BMW M240i | Brake fluid · every 2 years | In 11 days | Message sent |
| K 30945 | Range Rover Sport | Major · every 12 months | In 18 days | Queued |
| F 12088 | Toyota Land Cruiser | Minor · every 6 months | In 24 days | Queued |
Service due
Pitquote counts the months since the last visit and sends the reminder before the customer starts looking elsewhere.
Quotation with no reply
One polite follow-up, then a second, then it stops. Nothing sits forgotten in a chat.
Job just finished
A check-in the next morning. It catches problems early, and it is where your reviews come from.
9:41
P
Silverline Auto Service
Business account · online
6 months later
Morning Khalid. It has been 6 months since your last service on the GLE 450. Shall I hold a slot for you this week?
Yes, book me in
Remind me next month
09:02
Yes, book me in
09:14
Done. Saturday 8:00 AM, Bay 1. Same price as last time. I will send the quotation tonight.
09:14
Message
Integrations
It works with the software your garage already uses.
Pitquote is not a new system to move to. It talks to the software you already have, so nothing gets typed twice.
Tekmetric
Shopmonkey
AutoLeap
Protractor
Fullbay
Mitchell 1
ALLDATA
Autodata
HaynesPro
MOTOR
PartsTech
RockAuto
AutoZone
QuickBooks
Xero
Zoho Books
Stripe
Tabby
Telr+ many more
Get started
Close the four gaps on your own number.
Fifteen minutes. Your real WhatsApp chat and your real rates. We will show you exactly what Pitquote would have replied to the last ten enquiries you missed.